Delivery and Handling Fees and Timelines
We only use AUSTRALIA POST.
*Surcharges apply for all bulky and heavy items.
Fairyland has a FLAT CHARGE postage and handling fee.
This means no mater how little or how much you purchase you are only charged a FLAT fee.
Postage & Handling Rates:
$14:95 All Australian Metropolitan Areas
$19:95 All Australian Regional Areas
These postage and handling fees are calculated at checkout and are determinant on your destination.
Fairyland is committed to providing a convenient solution to shopping online and we know you will be keen to receive your order as quickly as possible. All orders will be despatched within 1 business day from your order date.
Please refer to the guide below for estimated delivery timelines:
For delivery to: NSW, VIC, ACT, QLD
4-7 business days
For delivery to: SA, WA, NT, TAS and REGIONAL CENTRES
7-10 business days
ORDERS MUST BE RECEIVED BY 1PM ON THE DATES LISTED ABOVE.
If you have any queries regarding the delivery date for a specific destination address please email us on firstname.lastname@example.org
The recipient, or anyone authorised to accept the goods on their behalf, must be present when the order is delivered. If there is no one at the address or no one willing and able to receive the order, a calling card will be left for you to collect the order from the Post Office.
Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.
When you shop at the Fairyland website, we aim to please and hope you are delighted with your purchase every time. However, we appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it and we will provide you with an exchange, refund or repair within the following guidelines:
Returning or Exchanging an Item
Should you wish to return an item, please note that the goods must be accompanied by the official receipt/tax invoice you received at checkout. You must return goods no later than 14 days after purchase date.
You may return your goods to Fairyland, 30 Cassandra Avenue, St Ives NSW, 2075. Please include your contact details, including the order number, name, email address and phone number, with your goods. You are responsible for any return postage costs.
The item must be in resaleable condition for example:
- the original tags and labels are still attached;
- the item is in its original packaging (if any); and
- the item is unworn, unused and as sold; and
If you wish to return an item that you believe is faulty, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.
NO refund/exchange on sale items.
NO refund/exchange on swimwear.